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Privacy Policy

1. Introduction

At SkyClaim.us, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, store, use, and safeguard your information. By accessing or using our services, you agree to the terms described in this policy.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Full name, email address, and contact number.
  • Flight Details: Flight number, airline name, travel dates, and booking references.
  • Financial Information: Bank account details (only if a claim is successfully processed).
  • Communication Data: Emails, messages, and interactions with our support team.
  • Technical Data: IP address, browser type, and other device-related information.

3. Purpose of Data Collection

We collect and process your data for the following purposes:

  • To process and manage your compensation claims efficiently.
  • To provide updates on your claim status.
  • To fulfill legal and regulatory requirements.
  • To enhance our services and website performance.
  • To prevent fraudulent activities and ensure data security.

4. Legal Basis for Data Processing

We process your personal data under the following legal bases:

  • Performance of a Contract: To fulfill our obligation to process your flight compensation claim.
  • Consent: With your consent for specific purposes, such as receiving promotional updates.
  • Legitimate Interests: To improve services, prevent fraud, and ensure operational efficiency.

5. Data Retention Policy

We will retain your personal data only for as long as necessary to:

  • Process your compensation claim.
  • Comply with legal and regulatory obligations.
  • Resolve disputes and enforce agreements.

Afterward, your data will be securely deleted or anonymized.

6. Sharing Your Information

We may share your personal data with:

  • Airlines: To process your compensation claim.
  • Legal Partners: If legal escalation becomes necessary.
  • Payment Providers: For secure compensation payouts.
  • Regulatory Authorities: When required by law.

SkyClaim.us does not sell or rent your data to third parties.

7. Data Security Measures

We employ strong security protocols to protect your data, including:

  • Data encryption during transmission.
  • Secure storage systems with restricted access.
  • Regular audits and vulnerability assessments.

While we take all reasonable precautions, no method of transmission or storage is entirely secure.

8. Your Rights Under GDPR

As a User, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your personal data.
  • Right to Restrict Processing: Limit how your data is used.
  • Right to Data Portability: Transfer your data to another service provider.
  • Right to Object: Object to the processing of your personal data.

To exercise any of these rights, contact us at support@skyclaim.us.

9. Cookies Policy

We use cookies to:

  • Enhance website functionality.
  • Analyze visitor behavior and website traffic.
  • Provide personalized content and services.

You can control or disable cookies through your browser settings. For more details, refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. SkyClaim.us is not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing your information.

11. Policy Updates and Changes

We may update this Privacy Policy periodically.

  • Changes will be communicated via email or website notifications.
  • Continued use of our services after updates indicates your acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the United States.

13. Contact Us

For any questions, concerns, or requests regarding your personal data, please contact us: support@skyclaim.us